In 80% of cases, police checks that are clear (meaning there is no criminal history) or where there is no name match with a person listed on the National Police Checking Service (NPCS) database, results will be returned within 48 hours of submitting the application/consent form. In cases where a criminal history or name [...]
If you disagree with your police check results, you have the right to formally dispute the accuracy of the check outcome in whole, or part. If you choose to dispute the police check result, you must first contact Employment Screening Australia and request an NPCS Dispute Form. You must include as much additional information [...]
Refunds are available under some circumstances. Please refer to our Refund Policy for more information.
NO - A National Police History Certificate is current as of the date of issue. As it is a point in time check, there is no associated validity period. It is up to your employer or the organisation requesting the police check to determine for what period of time a police check certificate is [...]
In accordance with our zero delay policy, we undertake to process your application within 24 hours of receiving it. Once we have received your completed form and the correct identity documents, we will submit your details to the National Police Checking Service index. 80 per cent of police check results are returned to us [...]
We need to verify your identity before we can submit your application to the National Police Checking Service index. During completion of the online application form, you will be prompted to upload the following 5 identity documents: one commencement document to confirm your birth in Australia or arrival in Australia one primary and two [...]