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Our Police Checks can be conducted online through our fast and secure portal. play_circle_outline Get Started
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State of the art security protecting your personal information and identification. play_circle_outline Get Started
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We are a nationally accredited Australian Criminal Intelligence Commission (ACIC) Broker. play_circle_outline Get Started


Employment Screening Group combines extensive experience and a proven track record in the pre-employment background screening industry with a commitment to excellence in customer service to bring you a fast, reliable and thorough pre-employment screening service.

As an Australia Criminal Intelligence Commission (ACIC) accredited agency, ESG must adhere to strict information handling and storage requirements and we are subject to regular audit by the National Police Checking Service (NPCS) to ensure we are adhering to all relevant legislation including the Privacy Act 1988. 

ESG also follows to AS 4811-2006 for pre-employment screening and is a member of the Professional Background Screening Association (PBSA). We submit our systems to regular information security upgrades to ensure your personal information is protected by the most stringent security protocols.

Our police check ordering system is custom designed to provide an easy and stress-free user experience.



  • Nationallly Recognised Certificate
  • IMPORTANT: Please have photos of your ID ready BEFORE you start the application (see ID information below)

You must provide five documents to confirm your identity:

  • one commencement document to confirm your birth in Australia or arrival in Australia
  • one primary and two secondary documents to show the use of your identity in the community
  • one picture of yourself holding a sheet of paper with your name, the date and your signature written on it.

Employment Screening Group will use these documents to verify your identity against the personal information you have provided on the application form.

The personal information contained in the identity documents you provide will be used to conduct a nationally coordinated criminal history check.

Category of ID ID type
A photograph of yourself holding a piece of paper with your name, signature, and today’s date written on it. Guideline Criteria:

  • Adequate lighting
  • No hats or sunglasses to be worn in the image
  • No digitally altered images (must be similar to that of a passport photo clearly identifying facial features. Full /half body images are not acceptable).
Commencement Document

Choose at least 1 document from this list.

IMPORTANT: Documents that are not on the list, cannot be accepted.

  • Australian Birth Certificate (not an extract or birth card)
  • Australian Passport
  • ImmiCard
  • Australian Citizenship Certificate
  • Valid Australian Visa2 (with Foreign Passport current at the time of entry into Australia as a resident or tourist)
  • New Zealand passports can be excepted with a valid VEVO (Please visit the VEVO website to obtain your special category VEVO record)
Primary Documents

Choose at least 1 document from this list.

IMPORTANT: Documents that are not on the list, cannot be accepted.

  • Australian Passport (Current)
  • Australian Driver Licence, Learner Permit or Provisional Licence
  • A passport issued by a country other than Australia with a valid entry stamp or visa
  • ImmiCard (Issued by the Department of Home Affairs)
  • Current proof of age or photo identity card issued by an Australian government agency in your name, DOB, photo and signature. (Australia Post 18+ Cards not accepted)
  • For persons aged under 18 with no other Primary Use in Community Documents, a student identification card with photo or signature.
Secondary Documents

Choose at least 2 documents from this list.

IMPORTANT: Documents that are not on the list, cannot be accepted.

  • Certificate of identity issued by the Department of Foreign Affairs and Trade
  • Document of identity issued by the Department of Foreign Affairs and Trade
  • Convention travel document secondary (United Nations) issued by the Department of Foreign Affairs and Trade
  • Foreign government issued documents (for example driver licence). Documents in languages other than English must be accompanied by a NAATI accredited translation.
  • Medicare card
  • Enrolment with the Australian Electoral Commission
  • Security guard or crowd control photo licence
  • Evidence of right to a government benefit (Centrelink or Veterans Affairs cards)
  • Consular photo identity card issued by the Department of Foreign Affairs and Trade
  • Photo identity card issued to an officer by a police force
  • Photo identity card issued by the Australian Defence Force
  • Photo identity card issued by the Australian Government or a state or territory government (eg. Working with Children/vulnerable people card or government occupational licence)
  • Aviation Security Identification Card
  • Maritime Security Identification card
  • Credit reference check
  • Firearms Licence
  • Australian tertiary student photo identity document
  • Australian secondary student photo identity document
  • Certified academic transcript from an Australian university or registered higher education provider
  • Trusted referees report
  • Bank card
  • Credit card
  • Australian tax file number document (such as a letter from the Australian Taxation Office containing your tax file Number).


A Nationally Coordinated Criminal History Check—or police check—is often required when applying for employment, Australian citizenship, appointment to positions of trust and for a variety of licensing and registration schemes. It helps organisations make informed decisions about the suitability of applicants for:

  • recruitment, job applications and pre-employment screening
  • volunteer and not for profit positions
  • working with children or vulnerable people
  • adoption & foster care applications
  • occupation related licensing


The following people may have access to an applicant’s personal information and police check result:

  • Authorised police staff involved in the police check assessment process
  • Authorised ACIC staff to support accredited bodies and police agencies when processing the police check
  • Authorised staff of the accredited body or police agency that requests the police check and receives the result

A third party organisation, either with the applicant’s informed consent, identified on the application form, or through relevant legislation.


Under the Privacy Act, the four key elements of informed (explicit) consent are that the applicant;

  • is adequately informed about the process and purpose of a police check before giving consent
  • gives consent voluntarily
  • consent is current and specific
  • applicant has the capacity to understand and communicate their consent

When you sign the police check application form, you are consenting to;

  • a police check being conducted on you, in all names that you are or have been known by;
  • the purpose of the check eg. for employment as a storeperson in a warehouse for a NSW electronics company;
  • the information being provided to police and the ACIC for the purpose of conducting a police check;
  • ACIC and police providing your personal information (police check results) to ESG; and
  • ESG Providing your results to you or, to a third party directly, depending on the circumstances

PLEASE NOTE: You have the right to request that police check results not include previous names that you have been known by. If you wish to make such a request, contact ESG before submitting your application.



I Did Not Receive A Text Message and/or My Application Via Email2019-12-18T12:27:58+10:00

Our Individual applicants who are paying for their own Police Check enter their name, email address, phone number and bank details when requesting an application. Once we receive this, an ESG team member will send an application to you.

When a team member sends an application to you, you will receive both a text message and an email. The email will have the link to your application. For security reasons, every time you open this application, you will receive a code via text message to use as a password to open your application.

If you have not received an email and/or text message from us, this could be because the email address or phone number was entered incorrectly into our website and is unable to send. Other reasons may be that; our email may have been sent to your junk/spam folder or your server may be blocking our emails.

If you have not received both a text message AND an email within 24 hours of requesting a police check, please call one of our friendly team members on 1300 681 541 or email your details to and a team member will contact you as soon as possible.

Please do not request another police check unless instructed to by an ESG team member.

What are spent offences?2019-11-22T05:58:40+10:00
When a criminal conviction is ‘Spent’ this means that a sufficient amount of time has passed since the conviction. Spent offences do not have to be disclosed to any other person including when applying for a job. A standard National Police History Check (NPHC) will not include spent offences. Different jurisdictions in Australia have varying laws regarding what constitutes a spent offence and when they must be disclosed.

In NSW, Spent Convictions Legislation does not apply to people working with children or other vulnerable people. This means you must disclose all offences when asked. You are required by law to disclose all offences including spent offences.

How do i dispute my results?2019-02-26T06:31:57+10:00
If you disagree with your police check results, you have the right to formally dispute the accuracy of the check outcome in whole, or part. If you choose to dispute the police check result, you must first contact Employment Screening Australia and request an NPCS Dispute Form.

You must include as much additional information as possible on the form including an outline of the particulars that are under dispute. For example, attach any evidence that you have to prove that the information is not correct eg. An airline ticket to prove that you were in a different location at the time the offense was committed.

Once the dispute form is received, Employment Screening Australia will forward a copy of the form to ACIC.

ACIC will then ask the police agency that holds the disputed police history information to investigate the dispute. If, on completion of their investigations the police agency believes the result was released correctly, they will advise ACIC of this outcome and ACIC will advise Employment Screening Australia.

If the police agency believes an incorrect result was provided, the police agency will provide ACIC with the updated result.

Can I get a refund if i change my mind?2019-02-26T06:30:02+10:00

Refunds are available under some circumstances. Please refer to our Refund Policy for more information.

Does my police criminal history check expire?2019-02-26T06:28:55+10:00

NO – A National Police History Certificate is current as of the date of issue. As it is a point in time check, there is no associated validity period. It is up to your employer or the organisation requesting the police check to determine for what period of time a police check certificate is acceptable. Please check with your employer or licensing organisation directly before applying for a new check.

How long will it take to process my application?2019-02-26T06:33:03+10:00
In accordance with our zero delay policy, we undertake to process your application within 24 hours of receiving it.

Once we have received your completed form and the correct identity documents, we will submit your details to the National Police Checking Service index.

80 per cent of police check results are returned to us within 1 – 2 business days, 20% may take between 3-12 business days or longer if the NPCS has referred the application to police agencies for further investigation.

What sort of identification do I need?2019-02-26T06:32:26+10:00

We need to verify your identity before we can submit your application to the National Police Checking Service index. During completion of the online application form, you will be prompted  to upload the following 5 identity documents:

  • one commencement document to confirm your birth in Australia or arrival in Australia
  • one primary and two secondary documents to show the use of your identity in the community
  • one photo of yourself holding a sheet of paper with your name, the date and your signature on it.

PLEASE NOTE: You do NOT need to have your documents certified.

For more information about the identity documents you will need, Click Here

“We have worked tirelessly for the past 10 years to ensure that we have kept pace with rapid technological advancement and have risen to the challenges posed in the area of information security.”

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