What Makes ESG Different
You talk to people who can actually help
When you call, you reach someone who knows your account - by name. They have the authority to resolve your issue on the spot. No escalation. No waiting for callbacks. No explaining your situation from scratch to someone new.
Flexible approach
Every organisation is different. Special requirements? Unusual circumstances? We'll work with you to find a solution, not tell you it's impossible because it doesn't fit the system.
Straightforward process
No unnecessary complexity. No hidden steps. Clear communication about timelines and any delays. We tell you what's happening and when to expect results.
Honest communication
We'll tell you realistic timelines, explain delays, and be upfront about what we can and can't do. You're working with people who care about getting it done properly.
That's not revolutionary. It's just doing employment screening properly. Which apparently is harder to find than it should be.
What We're Good At
Australian and New Zealand screening
We know the systems, the requirements, and the common issues inside out. We're ACIC accredited for Australian police checks and we've been processing checks across Australia and New Zealand for 14 years.
We do the work you don't have time for
When a candidate hasn't responded, we follow up - by phone if needed. When there's a complication, we work through it with them directly. You see completed checks, not a list of stuck applications you need to chase yourself.
International coverage when you need it
We deliver criminal history, education verification, and employment references across 200+ countries. We coordinate everything so you don't have to deal with multiple vendors.
Who We Work With
What our clients have in common: they need reliable screening without dedicating a full-time person to manage it.
Whether you're processing five checks a year or 500 a month, we deliver the same attentive service.
Our clients work in a range of industries:
Hospitality and clubs
RSLs, sports clubs, pubs, restaurants, and entertainment venues.
Education and childcare
Teachers, support staff, and anyone working with children.
Healthcare and aged care
Screening staff, volunteers, and contractors working with vulnerable people.
Corporate and professional services
Companies hiring across Australia, New Zealand, and internationally.
Government and local councils
Public sector organisations requiring compliant screening processes.
Not-for-profits
Charities, community organisations, and volunteer groups.
Our Track Record
Operating since 2011
We've processed background checks through economic booms, COVID disruptions, and regulatory changes. We're still here because we deliver what we promise.
Clients who stay
Most of our customers have been with us for years. That doesn't happen by accident - it happens because we treat people properly and solve problems when they arise.
All sizes welcome
From small businesses hiring their first employee to organisations processing thousands of checks annually. No minimums, no contracts, same service.
ACIC Accreditation
We're an ACIC (Australian Criminal Intelligence Commission) accredited body. This means:
- We're authorised to submit police check applications on behalf of organisations and receive results directly from the national database.
- We meet strict standards for security, privacy, data handling, and operational procedures. ACIC audits accredited bodies regularly to ensure compliance.
- We use correct terminology and processes in line with the Nationally Coordinated Criminal History Check scheme.
- We're required to display our legal entity: Employment Screening Group is operated by Cloak Investigations Pty Ltd, an ACIC Accredited Body.
ACIC accreditation isn't optional for Australian police checks. Any provider processing police checks must be accredited. But not all accredited providers deliver the same level of service.
Ready to get started?
Tell us what you need. We'll respond within 24 hours to set up your account.