You've been asked to complete a background check
Your employer or organisation has asked us to process your employment screening check. This page will help you complete it quickly and correctly.
What you'll need
- The link we sent you (check your email)
- Identity documents (see our ID requirements guide for the full list)
- A recent photo of yourself
- About 5 minutes
If you haven't received a link yet
Contact the organisation that's requesting the check. They need to set up your application first, then we'll send you the link.
Your information is secure
We're ACIC accredited, which means we meet strict government standards for handling personal data. Your documents are used only for this check and handled in accordance with Australian privacy law.
How to complete your check
Step 1
Click the link in your email
We've sent you a secure link. It's unique to you and expires after a set time, so complete it as soon as you can.
Step 2
Provide your details
Fill in the online form with your personal information. Make sure everything matches your ID documents exactly.
Step 3
Upload your ID
Take clear photos of your driver licence or passport. We need to see all details clearly.
Step 4
Take a selfie
A quick photo of yourself holding your ID. This verifies you're the person in the documents.
Step 5
Submit
Review everything and submit. You'll receive confirmation by email.
What happens next
We'll verify your information and process your check. Results generally go directly to the organisation that requested it - you don't need to do anything else. Most checks are completed within 48-72 hours, though some may take longer depending on the type of check required.
If we need anything further from you, we'll reach out by email or phone.
Having trouble?
Link expired or not working?
Contact the organisation that requested the check. They can resend a fresh link.
ID photo rejected?
Make sure the image is clear, in focus, and shows all details. See ID requirements and photo tips →
Selfie rejected?
Hold your ID next to your face with both clearly visible and in focus. See photo guide →
Form won't submit?
Check you've filled in all required fields. Try a different browser (Chrome or Safari work best) if problems persist.
Something else?
Check our Applicant FAQ for answers to common questions, or just reach out to us directly below.
Still stuck? Just reach out.
We help candidates through this process every day. If something's not working or you're not sure what to do, send us an email and we'll help you sort it out.
Email: support@employmentscreeninggroup.com
Phone: +61 1300 681 541
Monday to Friday, 9am-5pm AEST
We'd rather spend five minutes helping you than have your application sitting incomplete.