Our Individual applicants who are paying for their own Police Check enter their name, email address, phone number and bank details when requesting an application. Once we receive this, an ESG team member will send an application to you. When a team member sends an application to you, you will receive both a text [...]
When a criminal conviction is ‘Spent’ this means that a sufficient amount of time has passed since the conviction. Spent offences do not have to be disclosed to any other person including when applying for a job. A standard National Police History Check (NPHC) will not include spent offences. Different jurisdictions in Australia have varying [...]
If you disagree with your police check results, you have the right to formally dispute the accuracy of the check outcome in whole, or part. If you choose to dispute the police check result, you must first contact Employment Screening Australia and request an NPCS Dispute Form. You must include as much additional information [...]
Refunds are available under some circumstances. Please refer to our Refund Policy for more information.
NO - A National Police History Certificate is current as of the date of issue. As it is a point in time check, there is no associated validity period. It is up to your employer or the organisation requesting the police check to determine for what period of time a police check certificate is [...]
In accordance with our zero delay policy, we undertake to process your application within 24 hours of receiving it. Once we have received your completed form and the correct identity documents, we will submit your details to the National Police Checking Service index. 80 per cent of police check results are returned to us [...]
We need to verify your identity before we can submit your application to the National Police Checking Service index. During completion of the online application form, you will be prompted to upload the following 5 identity documents: one commencement document to confirm your birth in Australia or arrival in Australia one primary and two [...]